payment rules
Service payment through the Internet in accordance with the Rules of Visa and MasterCard international payment systems on the principles of respect for the privacy and security of payment, for which are used the most advanced testing methods, encryption and transmission over communication channels closed. Enter credit card data is protected on the payment page of "Alfa-Bank".
On the page for entering credit card data required to enter the card number, Cardholder Name, card expiry date, three-digit security code (CVV2 for VISA or MasterCard for CVC2). All the necessary data on the card properly formed.
Three-digit security code - three numbers, located on the reverse side of the card.
Then you will be redirected to your bank's web page for entering the code 3DSecure, which come to you in an SMS. If 3DSecure code does not come to you, you should contact the bank which issued the card.
Cases of failure in making payment:
- o bank card is not intended to make payments via the Internet, what can be learned, check with your bank;
- o insufficient funds to pay for credit card. For more information about the availability of funds on the credit card you can find out, Talk to your bank, issuing bank card;
- o bank card details entered incorrectly;
- o the period of validity of a credit card has expired. Card expiry date, usually, Set on the front of the card (the month and year, to which the card is valid). Read more about the card validity period, you can learn, Talk to your bank, issuing bank card;
On issues of payment by credit card and other issues, related to the work site, You can contact by the following phone number: +7 (812) 660-55-78. you provide personal information (name, address, phone, email, Bankcard number) It is confidential and not subject to disclosure. Your credit card details are transmitted in encrypted form and are not stored on our Web-server.
Ticket return policy
Often asked questions not related to the trip, but directly with the purchase or return of tickets. We tried to collect all questions related to the purchase of tickets and refunds, if they were not used. If you are interested in questions and answers, meteor-related, berths and Peterhof, then we recommend watching them on the pages, dedicated to travel. Or just ask questions in the chat and by phone and we will definitely help.
We want to change the departure time. It is possible and what to do?
maybe, the main thing is to let us know about your desire IN ADVANCE. Call or write and we will just change tickets for another time (if there are free seats on other flights) and let's say new e-ticket numbers.
It is required to change the day of departure. What is required for this?
You are welcome, write us the desired date and time of departure and the numbers of your e-tickets. If during 5 min. You are not answered, then you can make a call.
Bought a ticket for a meteor to Peterhof, but we are late. How to be?
In this case, writing to the chat and waiting for a response is not correct.. Minutes are counting. Please call. We'll delay the meteor if possible (maximum for 1-2 min) or try to board the next flight (but only if there are free seats on the ship).
Bought tickets for the meteor to Peterhof and back. We want to go back by land transport.
Of course we will help. If at the ticket office in St. Petersburg you have printed tickets to Peterhof and BACK, then the order is:
- We approach the checkout number 1,3,4 or 7.
- Ask the company administrator.
- Explain the situation and give the UNUSED TICKETS (do not tear off control!)
- Write us a letter with a copy of the ELECTRONIC TICKET numbers.
- We issue a refund and your amount is credited to your card.
If you got tickets on the pier in St. Petersburg only to Peterhof, and in the opposite direction they were not issued from electronic form to paper, it's still easier.
- Call or write to the chat indicating the number of the ELECTRONIC TICKET.
- We will cancel and issue a refund..
- The amount is returned to your account.
Bought tickets on the website. The trip is not working out. How to get your money back?
It's simple. Send your e-ticket number and we will issue a refund. No amounts are spent.
They overslept (got sick / forgot) a trip on a meteor to Peterhof. Can we return the money or not?
No problem. Send your e-ticket numbers and we will refund you the full amount. If required, we can change the date.
Our flight was canceled due to weather conditions. How to get your money back?
Unfortunately, it happens for navigation 5-6 time. Just write the e-ticket numbers and we will issue you a refund with the money credited to your account.
Bought one number of Meteor tickets, but there will be one less person. You can get money back for a person who did not go?
That's no problem at all. Just call us and we will show you the procedure.. We will refund the amount in full.
Purchased tickets for a meteor from Peterhof for a specific time, but we want to leave earlier.
That happens. You are welcome, call us and we will show you the procedure.
